Return, Refund, Exchange & Other Shop Policies
MONITOR SETTINGS: Due to different monitor settings colors may appear differently in person than they do online. We do not offer refunds/returns/exchanges due to this. Customers are required to ask all questions prior to purchasing from Fireflys Studio.
CUSTOM ORDER ITEMS: As with all our custom orders refunds / returns / exchanges are not allowed, so please ask all questions prior to purchasing.
RETURN/REFUND/EXCHANGE ELIGIBLE ITEMS: If you are not completely satisfied with your product you may return it to us within 14 days of receipt. Item(s) being returned must be in the exact same, like-new condition as it was sent. Buyer is responsible for all return shipping costs. Once the return is received, we will examine it and if qualified a refund of the purchase price, minus any restocking fee, will be issued within 5 business days per the method original payment was received. Buyer may also choose to exchange the item or receive a store credit.
DAMAGE: If an item arrives damaged Buyer must contact us immediately, but no later than 24 hours of package being delivered. Buyer must retain all packing and we may require photos to be sent in order for a claim to be filed. Any damage reported after the 24 hr period will not be honored. Damaged item must be returned to us, at Buyer’s expense. We must receive the damaged item(s) back no later than 48 hours from receipt in order for us to honor a replacement. Once we receive the damaged item back we will send a replacement to Buyer. Please contact us with any questions prior to purchasing.
LEATHER ITEMS: Please remember, leather is an all-natural material. It was once the outer garment of an animal who may have received marks & scars during it's beautiful life, therefore, those characteristics may show up, here-and-there, on our leather products. Many times, some of these characteristics do not show up until after a product has been engraved and the dye has been applied. We feel these things add to the originality & uniqueness of each piece. It should, in no way, be considered poor quality, nor a defect, but rather a testament to the all-natural material we use in our high quality products. We do not refund/ return/exchange on custom orders due to this. Please ask all questions prior to purchasing.
WARNINGS: NOT FOR SMALL CHILDREN! Our jewelry & other items are made using small parts, which could be a choking hazard to small children; as well as paints, dyes, stains, glues and conditioners which could be harmful if swallowed. Please don't allow small children to place our items in their mouths. Adult supervision is required, HOWEVER, our jewelry is NOT recommended for small children. Fireflys Studio is not liable for any damage, harm, and so on, that may result from the misuse, and/or mishandling of our products. We are not liable for any harm or damage resulting from those whom to choose to ignore our product information and/or warnings.
Please CLICK HERE to view our Privacy Policies.
Fireflys Studio reserves the right to amend/alter/change any of our policies without notice to the customer. It is deemed the customer's responsibility to read ALL our shop policies, and ask any questions, prior to making his/her purchase.